For nearly 130 years, Banner Bank has been helping businesses and individuals pursue their financial goals. We believe getting to know you is essential to offering solutions and supporting your success.

Our approach is one reason Money Magazine named Banner the Best Bank in the Pacific Region of the U.S. in 2018. It’s also why Forbes has named us one of the 100 Best Banks in America three years running, and Bauer Financial has repeatedly given us their top 5-Star Rating.

But what really makes it all worthwhile is connecting with the people of Southern California. As a proud member of the Fontana Chamber of Commerce, we’re honored to serve the community.
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We look forward to meeting you and hope you’ll visit our nearby Rialto branch at 255 S. Riverside Ave., open 9 a.m.-5 p.m. Monday-Thursday, and 9 a.m.-6 p.m. Friday. To learn more or locate any of the 31 Banner Bank locations in California, visit bannerbank.com or call 800-272-9933.

COSTA MESA, Calif.: 8 May 2019 — The Environmental Protection Agency (EPA) estimates that $473 billion in drinking water infrastructure investment will be needed during the next 20 years as aging pipes and treatment and storage facilities require upgrades and replacement. According to the J.D. Power 2019 Water Utility Residential Customer Satisfaction Study, released today, the ability of water utilities to successfully manage that process will increasingly be determined by how well they communicate with customers while also minimizing service interruptions and quality issues.
 
”The good news is that customer reports of water quality issues have been declining steadily from the highs we saw in 2016, and that’s having a positive effect on water utility customer satisfaction," said Andrew Heath, Senior Director of the Utility Practice at J.D. Power. “However, water utilities nationwide are staring down a period of massive infrastructure investment, construction and possible disruption.
Effective communication will be critical throughout the process."
Following are key findings of the 2019 study:
 

• Water quality problems decline: Reports of water quality issues have declined to 29% of all residential water customers from a high of 34% in 2016. The most frequently cited quality issues are low water pressure (12%) and bad taste (10%).

 

• Water quality and service interruptions still present serious challenges: Water quality issues and service interruptions have the most significant negative effect on water utility customer satisfaction. Water quality issues, such as low pressure or bad taste, are associated with a 104- point decline (on a 1,000-point scale) in customer satisfaction scores, while service interruptions are associated with a 50-point decline in customer satisfaction.

 

• Customer awareness of infrastructure investment drives goodwill: Customer awareness initiatives focused on infrastructure investments can significantly offset declines in customer satisfaction. Satisfaction among customers who are aware of utility efforts to replace old water infrastructure are 48 points higher, on average, than among those who are unaware of such efforts. Additionally, satisfaction among customers who say their water utility does a good job maintaining current infrastructure are 248 points higher, on average. than among those who are unaware of utility infrastructure investments.

 
Proactive communications Have powerful effect, but few utilities deliver: Overall satisfaction scores afe 84 points higher when customers recall receiving a proactive communication from their utility (e.g., phone call, e-mail, text message, social media message) than when customers do not recall a proactive communication. Despite the powerful effect proactive communication has on customer satisfaction, just 28% of water utility customers recall receiving any communications.

Study Rankings by Region
The following utilities rank highest in customer satisfaction in their respective region:

Inland Concrete Constructors (ICC) is an Inland Empire based concrete contractor that specializes in the industrial and commercial markets.
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Through a commitment to quality, safety, and customer satisfaction, it is our mission to be recognized as the premiere concrete company in the region. ICC has a proven track record for meeting schedule through our highly skilled workforce, while providing clients the highest quality product and competitive pricing. 

Inland Concrete Constructors was founded in 1992. We have grown steadily since that time, having finished in the top fifty in national concrete revenue for several years running according to Concrete Construction Magazine's annual CC100 issue. Our commitment to customer satisfaction has caused us to constantly evaluate our offerings so as to best match them with our clients' needs. Whether through the skill and precision of our in-house Place and Finish Division, the experience and knowledge provided by our team of Superintendents and Foremen, or the commitment and character of our Management Team, ICC is committed to servicing our clients in a manner that exceeds all expectations.

​The Ontario Improv is a Premiere comedy club, with a diverse and extensive list of comics performing 6 days a week. It is the ideal showcase venue for comedy in the Inland Empire. It is an ideal setting for corporate events, wedding receptions, business meetings, fundraisers and more. The venue can seat up to 350 patrons and offers a variety of food and cocktail choices with easy parking in the neighboring mall. With the latest in technical capabilities including a stage projector wall, the club can facilitate different types of presentations, as well as support both live music and DJs.  Near both Orange County and Los Angeles county with a major airport and hotels close by, the club is an ideal setting for your next event.

​Operation Community Cares, Inc. is an all volunteer 501(c)(3) non-profit organization that sends care packages to our deployed military personnel. We have been in operation for 16 years, and have averaged about 2500 boxes per year over the last 4 years.
 
All of our needs are provided by the communities we engage:

• Names and addresses of deployed military personnel
• Funds for shipping, (about $20 per box), and for items to pack when needed
• Items to pack at our Pack Day events, (about $80 of items per box)
• Items to give or raffle to volunteers & supporters, or use in other fundraising activities
• Contact with any individuals, or organizations, who can provide any of the above
• Individuals willing to take volunteer/unpaid leadership positions to allow us to grow in to additional communities

​Founded in 1978, Mimi’s is a neighborhood bistro offering fresh, hand-prepared American-French comfort food and bistro classics for brunch all day, lunch, dinner and special celebrations. Owned by Dallas-based Le Duff America, Inc., the North American subsidiary of global bakery-cafe leader Groupe Le Duff, headquartered in Rennes, France, Mimi’s has 80 locations in 16 U.S. states. Mimi’s sources the freshest ingredients, inspiring its French bistro classics and American comfort food. A full menu and more information are available at www.mimiscafe.com.

Mimi’s Brings the Soul of France to Your Table with New Spring Menu
Neighborhood Bistro introduces 15 new French-inspired lunch and dinner dishes
 
We invite you on a flavorful adventure with Mimi's. Today, the bistro introduces delicious new menu items inspired by the essence of France.  
 
Mimi’s will offer a new $10.99 lunch menu, available Monday through Friday, from 11 a.m. to 4 p.m. The new menu  allows guests to choose a salad or soup, including the classic French Onion and an entrée from a selection of new French-inspired sandwiches, including a returning favorite, the Turkey Royale Baguette, all served with fries. Mimi's has also expanded its must-order shareables for those who prefer to travel with their taste buds. To name one, Mimi's has added Hummus and Crudités, fresh seasonal veggies served with garlic roasted hummus, ranch and crostinis.
 
Mimi’s is introducing new French-inspired entrées with sandwiches, quinoa salads and pastas including:

• Grilled Chicken Pesto Baguette, grilled chicken, mozzarella cheese, mixed greens, tomato and pesto mayonnaise drizzled with balsamic dressing on a toasted baguette.
• Smoked Salmon Baguette, smoked salmon, mixed greens, cucumbers, red onion and dill cream cheese on a toasted baguette.
• Parisian Ham Baguette, thinly-sliced smoked ham, brie cheese, mixed greens and fig mustard on a toasted baguette.  
• Turkey Hummus Sandwich, slow-roasted turkey, hummus, baby spinach, tomato, cucumbers, crumbled feta cheese and balsamic dressing on toasted whole wheat bread.
• Croque Monsieur, thinly-sliced smoked ham and swiss cheese served warm on toasted sourdough topped with mornay sauce and melted parmesan cheese.
• Chicken & Quinoa Mediterranean Salad, pulled roasted chicken, tomatoes, cucumbers, artichoke hearts, onions, olives and quinoa on romaine lettuce and kale tossed in red wine shallot vinaigrette.
• Berry Spinach & Shrimp Quinoa Salad, two skewers of grilled shrimp, fresh strawberries, blueberries, crumbled feta cheese and quinoa on baby spinach tossed in fat-free raspberry vinaigrette.

• Creamy Chicken & Mushroom Pasta, grilled chicken and mushrooms with linguine pasta tossed in a creamy mustard sauce.

 
A flavorful adventure is never complete without Mimi's delectable French desserts. Adding to the classic Crème Brûlée and Apple Pie, new additions include:

• Crème Caramel, a rich and silky custard topped with caramel sauce.
• Classique Cheesecake, velvety cheesecake with a graham cracker crumb crust. Served with strawberry purée and a fresh strawberry.
• Triple Berry Crumble, warm berry crumb cake topped with a scoop of vanilla ice cream.

 
"At Mimi’s we honor our heritage by continually introducing fresh and delicious French flavors,” said Tiffany McClain, Senior Director of Marketing for Mimi's. ”Our Spring Menu is inspired by the essence of France, which means we must have a strong focus on quality. At Mimi’s we source only the best ingredients for each dish. From our new baguette sandwich menu, to our fresh quinoa and chicken or shrimp salads to creamy pastas and indulgent desserts, we’ve created a piece of France that anyone can enjoy.”
 
Mimi’s new menu will be available at all locations. Mimi's also showcases every meal with its house wines from Bordeaux, France available for $6 a glass and $22 a bottle every day.  For locations, complete menu, including breakfast all day and hours of operation, visit www.mimiscafe.com.